Reminder: Net Native Means Previously Impossible

At the height of the re-engineering craze there was one fantastic HBR article titled “Re-engineering Work: Don’t Automate, Obliterate.” In light of the changes in the labor market the choice of “obliterate” may now seem unfortunate, but the basic point of the article was spot on: don’t implement your existing processes in technology, come up with entirely new ones that simply weren’t possible before.

Much the same applies to building net native businesses. It is not about building a smoother version of what already exists in the market. That is a transient advantage as existing companies (in banking, insurance, healthcare, etc) adopt technology. If you want to build something big and lasting you have use the internet/mobile to do something that simply was not possible before (at least not at any meaningful scale).

Posted: 24th May 2013Comments
Tags:  startups strategy

Immigration Reform

I am an immigrant (from Germany). I work in tech (as an investor and previously as an entrepreneur). I support comprehensive immigration reform. That part is pretty simple — it would be hypocritical to argue that something that I have benefitted from tremendously should be less accessible to others. But I have largely chosen to stay out of this particular fight because the arguments on both sides have been too narrow with a lot of needlessly heated rhetoric.

I am quite convinced that the actual impact here will be less than people expect it to be in either direction. The reason is that there are other forces at work that are a lot stronger. Graduate students from places like India and China are returning to their home countries in far greater numbers not only because we have made it harder to stay post 9/11 but also because those countries have rapidly growing domestic economies which offer a lot of opportunity. On the other end of the spectrum of the labor market the far bigger deal is the pressure of technology on wages. I have written about this extensively.

The twin forces of globalization and technology will have far more impact on our economy and society than the changes we are making to immigration law.

Posted: 23rd May 2013Comments
Tags:  immigration politics

Antifragile by Nassim Taleb (Book Review)

Ok, so this isn’t so much a review as an exhortation to read Antifragile by Nassim Taleb which I consider one of the most important non-fiction books I have read. Let me start with some disclaimers:

1. I don’t read a lot of non-fiction books, not because I don’t start them but because I don’t finish them. Most aren’t good or important enough and you are often better off reading the blog post or HBR article on which they are based. So you may want to take my claim of “one of the best” with a grain of salt but I don’t say it lightly either.

2. Taleb’s writing can be annoying as it is sometimes comes off as arrogant or grandiose. Don’t let that stop you from reading Antifragile. He has something extremely important to say and it is well worth getting past style and ego. My advice: simply treat occurrences of “I am smarter, better read, more buff (just short of and have better sex) than you the reader” as entertaining. I should add: all of the aforementioned are potentially even true which might make them more rather than less annoying.

3. At varying points, Taleb overstates the strength of certain claims. Again, I suggest you don’t let that stop you. I can’t quite tell whether he does it because he genuinely believes it or because his interpretations are so counter to the received notions on these points that he feels he has to take an absolute position to make it stick (see footnote [1]). It doesn’t matter because throughly exposing yourself to his views will give you a much better understanding of the world.

4. Most importantly, please ignore anyone who claims that Antifragile is based on faulty math. The heart of the book is not based on complicated math but instead on a powerful logical argument. Formulas would be a distraction from the power of this argument instead of strengthening it. For those who really care about math there is a separate mathematical document freely accessible on the web (I am still working through it and don’t expect to finish that until the summer). Rest assured though you can safely ignore it and should be very skeptical of anyone claiming to use math to counter Antifragile.

So with that out of the way let me try to summarize the essential line of argument from Antifragile.

1. Some things are fragile, which means they break under stress. If you pick a glass vase off the floor and drop it, it will break, i.e. be worse off. Other things are robust. If you pick up a rubber ball off the floor and drop it, it will bounce instead of break and so will be unchanged. But there is yet another category and it is things or systems that are anti fragile. If you yourself jump off the floor and land again your legs are becoming stronger. Stress (within certain limits) is in fact good for the body. The body is thus more than robust, it is antifragile.

2. The world is full of non-linearity. There is a height from which you can drop the glass vase and it won’t break. But just above that it will break and the two outcomes are entirely different. The damage to the vase is not proportional to the height of the drop. The same can be true for upside. One example are successful investments in network effects businesses such as Tumblr. The value of the network rises far faster than its size. When things are non-linear relatively small changes can have a large impact on the outcome. Importantly what matters to you is the outcome, not the variable.

3. The past is a fundamentally flawed predictor of the future. I really mean fundamental here. There is no amount of mathematical sophistication that will fix this problem. Why? Extreme events are underrepresented in the past. They have to be. Axiomatically so. To see this consider the real extremes. Events in which the earth is destroyed are underrepresented because otherwise you wouldn’t be reading this. Similarly, events in which we have figured out how to feed information directly into the brain of every human haven’t occurred yet because again you wouldn’t be staring at a screen or printout right now. I made this argument at the level of the whole planet / all of humanity where it is easiest to see but it applies equally at smaller scales such as the economy or even a single company or individual human being (or specific glass vase). It also applies to less extreme outcomes than the ones I chose. For instance, the largest previously recorded flood is an upper bound on the floods for which we have past data (by definition) and even larger floods are completely absent from the data (but that does not make them impossible) [2]

Now all you have to do is put these three arguments together and you get to the heart of Antifragile, which is as follows:

A. Because of #2 and #3 proper predictions about the future are hard (thanks Yogi Berra) and therefore you are better off working on #1, i.e. being antifragile than investing in complicated mathematical models (that don’t work)

and

B. There is a specific way to be antifragile: avoid situations with limited upside and very large non-linear downside which are “sucker’s bets” and instead seek situations which have limited downside and very large non-linear (ideally uncapped) upside. [3]

This applies to how we live our lives as individuals, it applies to companies, it applies to governments and even the human species at large. Much of Antifragile examines different areas of life such as education, medicine and government and analyzes them in this framework. This turns out to be powerful as it shows that much of what ails us can be comprehended and potentially fixed by moving from fragility to antifragility (and by detecting where someone has made themselves antifragile at the cost of others). I won’t attempt to summarize or review those applications. Each one of them is well worth the time reading.

Bottomline: finish whatever book you are currently reading (assuming you like it) and then read Antifragile next.

[1] It is in some of the applications where Taleb overstates his case. For instance he takes an extreme position on the relation of theory and practice arguing that practice informs theory and not the other way round. While I agree entirely that the theory to practice direction is vastly overstated, “in practice” the two inform each other and trying to pin down causality strictly in one direction seems futile. Looking at computer science, a domain that I know something about, he is entirely right that many and possibly most important contributions have come from practitioners. But there have also been huge theoretical breakthroughs in information theory and cryptography that have provided the basis for practical work at a completely new level. Write theory and practice on two sides of a strip of paper and then fold and glue into a Mobius strip and you have a better model of the interaction of theory and practice. Addendum based on a tweet by Taleb: here is a piece in which he states the argument less strongly as “Theory is born from (convex) practice more often than the reverse (the nonteleological property)” (emphasis mine). That I agree with and I will reread the chapter in the book and potentially replace with a different example.

[2] So you might ask: I buy the argument for the really extreme outcomes but can’t we make use of the data on the somewhat less extreme outcomes? The first answer is: it’s the really extreme outcomes that matter the most, so this question is less important than you think. The second answer is: this is where you should consult the mathematical part if you really care as it shows how for combinations of non linear effects with naturally occurring fat tail distributions you can get (arbitrarily) large prediction errors (on the outcome, which — keeping #2 above in mind is the thing that matters)

[3] The non-linearity of the payoff function for the “sucker’s bet” is concave whereas the one with the dramatic upside is convex. So you can restate the rule as: avoid concave non-linearity (which is fragile) and seek convex non-linearity (which is antifragile). Footnote added per Taleb’s tweet.

Posted: 22nd May 2013Comments
Tags:  book review antifragile taleb

Tech Tuesday: Security in Startups

Last week in Tech Tuesday I asked for topics to write about in my series on technology in startups. There seemed to be a fair bit of interest in security, so here we go. First off a disclaimer. As with any general purpose advice, you need to think a lot about what it is you are trying to do. The security requirements for a bitcoin startup are vastly different from those for a social media one.

When you are just getting going you should treat security the same way as scalability: make sure you have the basics covered but don’t spend too much time on it as your bigger problem is to build something that people actually want to use. Again, please keep the disclaimer from above in mind though!

As it turns out even the basics still seem harder than they should for a lot of folks. Here is what I consider to be included: hashed paswords, SSL for all logged in users, safeguards against SQL injection and cross site scripting attacks, two factor auth or VPN requirement for web based site administration, key based auth for all server access (and limit dramatically who has server access), disciplined access to all cloud services.

One way to get a lot of the basics is through widely used web development frameworks. That comes with a *very* important caveat. Because those frameworks are widely used lots of people are looking for exploits and when a zero-day exploit is found you will be vulnerable and you *must* apply all security patches immediately and generally stay up to date with the framework.

For managing coud services access there are two promising startups: Meldium and Bitium. These are both relatively young and so might turn out to have their own security issues but they are a lot better than emailing cloud services passwords around or keeping them in Google Docs which is what a lot of startups are doing right now.

Bottom line: when you are just getting going be pragmatic and focus on the must have items. Once you start to grow though make sure not to neglect security — you will need to upgrade as you scale.

Posted: 21st May 2013Comments
Tags:  tech tuesday security startups technology

Tumblr and Yahoo

It is now official that Tumblr will become part of Yahoo. Marissa announced the news in style with an animated gif. I have been lucky to be part of Tumblr’s journey as an angel investor and as an active blogger on the service since February 2008.

I am excited about the combination with Yahoo. When Marissa took over Yahoo, I expected that acquisitions would play a role in her transformation of the company. At the time I wrote that the ideal target would be “startups that have very talented people and also interesting products but could benefit from the scale of Yahoo.” Tumblr fits that bill perfectly. It has super talented people and a really interesting product. It can also benefit from Yahoo’s scale — both for reducing its infrastructure cost and for selling the wonderfully nonintrusive ads that appear occasionally in the Tumblr dashboard.

I am also excited because this will finally bring Yahoo to New York City. During the dotcom days Yahoo moved all of its acquisitions out West (e.g. Hotjobs) which was a tremendous talent drain for New York. Now most of the big Internet companies will have a strong presence here which is great for the local community. These days acquiring companies understand the importance of New York and are enabling the local teams to build out a stronger presence (e.g. eBay and Hunch, Adobe and Behance).  We have Google to thank for starting this trend.

And now it’s time for me to reply to all my friends who have sent congratulations over the last few days. I couldn’t reply because the deal had not been officially announced yet. Which reminds me: to all the journalists who sent “congrats” notes fishing for an official confirmation — nice try and better luck next time!

Posted: 20th May 2013Comments
Tags:  tumblr yahoo

University of the People: Support a Student

I first met Shai Reshef, the indefatigable force behind University of the People, at DLD in 2009. Since then I have come to know Shai as someone who cares deeply about using education to empower people all around the world. He is taking quite a different approach from the MOOCs by scaling UoPeople much more slowly and deliberately and working diligently towards accreditation.

The approach has two premises. First, in many countries around the world a degree plays a dramatic role in changing the income trajectory for individuals. This has also been the insight behind Vittana which provides student loans. Second, Shai is looking to build a self sustaining model. To that end while courses at UoPeople are free, they charge a $10-50 application fee and a $100 exam fee per course. Because of UoPeople’s very lean model they can become self funding with only a few thousand students. From there Shai believes they can grow to tens and eventually hundreds of thousand students globally.

In the meantime of course $100 per course is still a huge amount of money in many parts of the world. Based on my advice, UoPeople has rolled out a micro scholarship program. Here you can give as little as $10 to help a student with his or her exams (there are mostly men because women currently receive a scholarship from HP). So if you are feeling fortunate because of where you are in life, go and help someone get the education to make their life better.

Posted: 17th May 2013Comments
Tags:  education university of the people shai reshef

Google IO: Google Is the New Microsoft

Two years ago I wrote a blog post titled “Is Google the New Microsoft?” hedging it with a question mark. I think after the announcements at Google IO there can be very little doubt that Google is the new Microsoft.

Here is a short check list. Dominant position in one market that generates huge profits: check. Desire to compete in every large market from payments to games to music: check. Extending influence from one market into another by integrating products with each other: check.  Abandoning open standars such as RSS and XMPP: check. Having another large company in the field publicly accuse you of locking them out: check (and in the what-comes-around-goes-around department: that company happens to be Microsoft).

Now as a shareholder in Google since the IPO I have been very happy with Google’s performance. Yesterday Google’s shares reached a new all time high giving the company a market cap of over $300 billion. And if any of these new initiatives succeed there is more room for growth. On the other hand as someone who cares about the Internet as an open network and invests in startups I can only say: fasten your seat belts — the ride is about to get bumpy!

Posted: 16th May 2013Comments
Tags:  google

Defamatory Autocomplete (Information Cascades)

A court in Germany just ruled that Google must remove autocomplete suggestions is they are defamatory. Now at first blush this seems quite silly and Google has taken the position that they are simply reflecting what people are searching for. I don’t think it is quite that simple though.

This is clearly an example of where information cascades are possible and problematic. I have written about the issue of information cascades before, but this makes another great example. Imagine someone starting a rumor that you had previously worked as an escort (as happened with former German first lady Bettina Wolf). Now lots of people start searching for “Bettina Wolf escort” and soon enough the autocomplete for “Bettina Wolf” becomes “escort” thus cementing the initial rumor.

Information cascades like this are a problem not just because they might come about accidentally but also because they can be exploited explicitly for instance to smear a candidate for office (I am sure one could even use a bot net to get one of these going). A court ordered one-off removal system is unlikely to be the answer. Google and others (eg Twitter, Reddit) who are potential amplifiers of cascades, however, should be putting some of their brightest minds to work on how to detect these and potentially slow them down or remove them altogether instead of just claiming there is not a problem here.

Posted: 15th May 2013Comments
Tags:  information cascade society

Tech Tuesday: Topics to Cover?

The current Tech Tuesday series is about technology in startups. I started the series out with posts on initially choosing and evolving your technology. Since then I have been writing about best practices for growing and structuring your engineering team, with separate posts on hiring and retaining engineers and one on remote team members.

Now that I am eight posts into this series, I am curious what questions readers may have that I should cover in upcoming posts. Here are some ideas to get things going: addressing security (when and how?), using frameworks (good, bad, indifferent?) and technical debt (what to do about it?).

Please ask away in the comments!

Posted: 14th May 2013Comments
Tags:  tech tuesday startups technology

More Misguided Laws Proposed: Science Funding and 3D Printing

Our elected representatives are busy at work coming up with misguided laws. Leading the charge once again is Lamar Smith, this time proposing to replace peer review of NSF grants with congressional criteria (Congress of course is not exactly known for its scientists). Now that is not to say that we shouldn’t look into how NSF funding works and propose changes to it. For instance, with crowdfunding platforms for science like Mircoryza emerging, it would be interesting to see if these can be used to make the NSF process more transparent and even route some NSF money through these types of platforms.

Another misguided effort comes from a state senator in California who is proposing to require registration of 3D printers because they could be used to print guns. This comes on the heels of the US government requiring a website to remove the files for a 3D printable gun. Why is this misguided even though I have been calling in general for more regulation of gun ownership? Because regulation should be about making it harder on the margin to obtain high performance weapons for the average person, not a one off weapon for the determined. It is the same reason why locking your front door makes sense even though you have a large glass window next to it.

I am somewhat hopeful that neither one of these will go anywhere. Still the rate at which legislation like this gets suggested or actually introduced is a good argument for having shorter sessions or otherwise limiting how many bills lawmakers can propose!

Posted: 13th May 2013Comments
Tags:  politics 3dprinting science crowdfunding

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