Looks like I managed to put the entire post into the title, so maybe I should have just tweeted it. But here is a little bit of background. I was talking to a friend of mine last week who has a newly released app in the app store. She told me that while a lot of people loved it, some hated it. She wasn’t so much offended by that but rather annoyed at her inability to respond to the negative reviews “in situ,” especially given that she felt that many of them completely missed the point of the ...

Looks like I managed to put the entire post into the title, so maybe I should have just tweeted it. But here is a little bit of background. I was talking to a friend of mine last week who has a newly released app in the app store. She told me that while a lot of people loved it, some hated it. She wasn’t so much offended by that but rather annoyed at her inability to respond to the negative reviews “in situ,” especially given that she felt that many of them completely missed the point of the ...