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Feature Friday: The Challenge of Staying Simple

At the airport in London this morning just before getting on my flight back, I read John Batelle’s epic complaint about his usability problems with Apple software. That got me thinking about my 30 years of experience with a wide variety of software systems. And there seems to be an ironclad pattern: successful new systems start out simple and easy to use. Just two cases in point: the early web and the early iPhone (note that I am not saying “beautiful” or “elegant,” as the early web was anyth...

Nexus One Needs Simpler Default UX

I have been carrying around a Nexus One for a couple of weeks (in addition to my somewhat nervous feeling Blackberry). There is a ton to like about the Nexus. It works fantastically well with all of Google’s services. The setup is a cinch – just sign in with your Google account and let the phone and the cloud do the rest. The screen looks great and transitions between apps are fast. It can run multiple apps simultaneously. The turn-by-turn directions are awesome. Given all that, I find it sur...

Bing's Design Challenge for Google

I have been trying out Bing last week, as has Fred, and the team at Clickable (and probably a lot of other folks). Generally, the verdict seems to be that it’s not terrible but has some obvious shortcomings, especially when it comes to integrating blog and very recent content. Despite these shortcomings, I do believe that Bing represents a real challenge for Google because of its design. This is not just a question of Bing adding some “bling” (could not resist) in the form of a picture on the...